Privacy Policy for Sapio AI App

Effective date: October 10, 2024

Table of Contents

1. Introduction

Welcome to Sapio AI ("Sapio AI," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). By accessing or using our App, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with this Policy, please do not use our App.

2. Who We Are

Sapio AI is an innovative mobile application designed to enhance users' communication skills through simulated conversations powered by artificial intelligence (AI). Our App allows users to engage in realistic dialogues with an AI that provides immediate feedback on communication capabilities, offering specific insights on areas of strength and improvement. Sapio AI aims to be a leader in the educational technology sector, offering a unique solution for anyone from professionals to students seeking to improve their interpersonal skills.

3. Our Commitment to Your Privacy

We understand that your trust is essential, and we take our responsibility to protect your privacy seriously. Our core principles guide our data handling practices:

  • Data Minimization: We only collect the personal information that is necessary for specified, explicit, and legitimate purposes.
  • Transparency: We are transparent about how we collect, use, and share your data.
  • User Control: We strive to provide you with meaningful control over your personal information.
  • Security: We implement robust security measures to protect your data from unauthorized access, use, or disclosure.
  • No Sale of Personal Information: We will never sell your personal information to third parties.

4. Information We Collect and How We Collect It

We collect information in the following ways:

4.1 Information You Provide Directly

4.1.1 Account Information

When you create an account with Sapio AI, we collect your email address and a password (or other authentication credentials). Providing an email address is required to create and manage your account and to communicate with you about our services.

4.1.2 Profile Information

You may choose to create a profile within our App, which can include information such as your name, language preferences, learning goals, and optionally, a profile picture. This information helps us personalize your learning experience and provide more relevant practice scenarios. Providing this information is entirely optional, and you can update or remove it at any time.

4.1.3 User Content (Conversation Data)

The core of our service involves the conversations you have with our AI system. We collect and store:

  • Your Chat Messages: The text you input during conversations.
  • AI Responses: The responses generated by our AI system.
  • Associated Feedback and Analysis: The feedback, insights, and analysis generated by the AI based on your conversations.

This data is crucial for providing real-time feedback, generating personalized improvement suggestions, tracking your progress, and improving our AI's ability to provide relevant and effective responses.

4.2 Information Collected Automatically

4.2.1 Usage Data

We collect information about your interactions with the App, such as:

  • Features you use.
  • The frequency and duration of your use.
  • The types of conversations you engage in.
  • Your interactions with the App interface.

4.2.2 Device Information

When you use our App, we automatically collect certain technical information about your device:

  • Device type (e.g., smartphone, tablet).
  • Operating system and version.
  • Device identifiers (e.g., advertising ID, device ID).
  • Mobile network information.
  • Time zone settings.

4.2.3 Learning Analytics

To help you track your progress and improve your communication skills, we analyze:

  • Your conversation patterns and tendencies.
  • Areas of strength and areas for improvement in your communication.
  • Your engagement with different types of conversations and feedback.
  • Progress towards your self-identified learning goals.

4.2.4 Cookies and Similar Technologies

We may use cookies, pixel tags, and similar technologies to collect information about your use of the App. This helps us to:

  • Personalize your experience.
  • Remember your preferences.
  • Analyze App usage trends.
  • Deliver relevant advertising (in the free version).

You may be able to control the use of cookies at the individual browser level.

5. How We Use Your Information

We use your information for the following purposes:

  • Providing and Maintaining the Service: To deliver the core functionalities of the App, including AI-powered conversation practice, feedback generation, and progress tracking.
  • Personalization: To personalize your learning experience by providing tailored content, recommendations, and feedback based on your profile and conversation data.
  • Service Improvement: To analyze usage patterns, identify areas for improvement, develop new features, and enhance the performance and functionality of the App.
  • Communication: To send you important updates, notifications, and information related to your account and our services.
  • Research and Development: To conduct research and development activities aimed at improving our AI models and the effectiveness of our learning tools. This data is generally anonymized and aggregated.
  • Security: To maintain the security of your account and our services, and to detect and prevent fraudulent or unauthorized activity.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Customer Support: To respond to your inquiries and provide support.
  • Advertising (Free Version): To display advertisements to users of the free version of the App.

7. How We Share Your Information

We may share your information in the following circumstances:

7.1 Service Providers

We engage third-party service providers to perform functions and provide services to us, such as:

  • Cloud hosting and storage (e.g., Google Firebase).
  • Analytics and performance monitoring (e.g., Google Analytics).
  • Payment processing (e.g., RevenueCat).
  • AI model providers (e.g., OpenAI, Anthropic).
  • Customer support.
  • Email communication services.

These service providers have access to your personal information only to perform their tasks on our behalf and are obligated not to disclose or use it for any other purpose. We have data processing agreements in place with these providers to ensure your information is protected.

7.2 Business Transfers

If we are involved in a merger, acquisition, sale of all or a portion of our assets, bankruptcy, or other corporate reorganization, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our App of any change in ownership or control of your personal information.

7.5 Aggregated and Anonymized Data

We may share aggregated and anonymized information that does not personally identify you with third parties for various purposes, including analytics, research, and marketing.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

  • As long as your account is active.
  • To provide you with the services you have requested.
  • To comply with our legal and regulatory obligations.
  • To resolve disputes and enforce our agreements.

When it is no longer necessary to retain your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law. Specifically regarding conversation data, even after account deletion, we may retain anonymized and aggregated conversation data to further train and improve our AI models.

9. Data Security

We have implemented reasonable and appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest.
  • Firewalls and intrusion detection systems.
  • Regular security assessments and audits.
  • Access controls and role-based permissions.
  • Employee training on data privacy and security.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

10. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable law. These may include:

10.1 Access, Correction, and Update

You have the right to access the personal information we hold about you and to request that any inaccuracies be corrected. You can typically access and update much of your account information directly through the App's settings.

10.2 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

10.3 Data Deletion ("Right to be Forgotten")

You have the right to request the deletion of your personal information that we hold. We will comply with your request unless we have a legal obligation or legitimate interest to retain the information.

10.4 Restriction of Processing

You may have the right to request the restriction of processing of your personal information in certain circumstances.

10.5 Objection to Processing

You may have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

10.6 Managing Communication Preferences

You can manage your preferences for receiving promotional communications from us through your account settings or by following the unsubscribe instructions included in such communications.

10.7 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may require you to verify your identity before processing your request.

12. Children's Privacy

Sapio AI is intended for users aged 16 and older. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

13. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, which may have data protection laws that are different from the laws in your country. We will implement appropriate safeguards to protect your personal information when it is transferred internationally, including:

  • Standard Contractual Clauses: We may rely on Standard Contractual Clauses approved by the European Commission or other applicable data protection authorities.
  • Other Approved Mechanisms: We may rely on other legally recognized mechanisms for international data transfers.

14. Advertising (Free Version Only)

If you use the free version of Sapio AI, you may see advertisements served by third-party advertising partners, such as Google AdMob.

  • No Sharing of Personal Information: We do not share your personally identifiable information with advertisers.
  • Contextual Advertising: Ads may be based on general categories related to the content you are viewing within the App (contextual advertising).
  • Device Identifiers: Advertisers may use device identifiers to serve personalized ads based on your activity across different apps and websites (interest-based advertising). You can control the use of your device's advertising identifier in your device settings.
  • Opt-Out Options: You may have options to opt out of certain types of interest-based advertising through your device settings or through the advertising partner's privacy policy.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy within the App and updating the "Effective Date" at the top of this Policy. We may also provide additional notice, such as via email or a prominent notice within the App, prior to the changes becoming effective. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

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